Field Service Technician

Excel Solutions is always looking for talented people to become members of our sales and service team. We realize that productive people are always a good addition to our organization. So if you have the industrial aptitude and the passion to work with organizations from small to Fortune 500, join in!

Department: Service Department
Project Location(s): Broadview Hts, OH
Education: High School
Compensation: Apply for Position


The equipment industry can make for a rewarding career. Excel’s service technicians are responsible for (among other responsibilities)

  • Technical knowledge of equipment;
  • Servicing dock & door equipment;
  • Installing dock & door equipment;
  • Working independently & in teams;
  • Working directly with customers.


  • Two+ years relevant industry experience;
  • Good driving record / Pass DOT tests;
  • Willingness to perfect technical details;
  • A keen grasp of industrial applications;
  • Professional demeanor with customers & team;
  • Personal accountability and strong work ethic;
  • Work outdoors, at heights, and lift <75 lbs;

Field Service Technician Brief

The Field Service & Install Tech position is responsible for installing, maintaining, repairing and upgrading a variety of warehouse truck dock equipment (incl. dock levelers, trailer restraints, rapid-roll doors, freight lifts, etc) at facilities throughout Northeast Ohio.

Facilities include new construction, food-service, manufacturing, distribution, logistics, and more. You work directly with customers to address their install and repair needs. Qualified candidates have a mechanical aptitude and enjoy working outside, in the field.

We offer competitive pay, a comprehensive benefits program and a savings retirement program. PAID Uniforms. PAID Vacation. PAID Training. PAID Long/Short term disability. Shared Medical. Tools & Tool Replacement.

This position has the following requirements:
– Mechanical, electrical, and stick welding experience (2+ years ea)
– Experience with mechanical systems + troubleshooting
– Good driving record and pass DOT drug test and physical
– Work outdoors, at heights, and lift up to 75 pounds
– Learn a wide variety of equipment and skills
– Operate in a construction/heavy-industry environment
– Self-motivated, productive, proactive and organized
– Maintain parts on service vehicle

Do you have the following characteristics?
– Can “self-educate” and learn from training.
– Detail oriented and articulates well on field reports and forms.
– Well-developed customer service skills; friendly with customers.
– Efforts to provide best service possible.
– Thinks outside the box and doesn’t complain.
– Articulate, prompt, clean cut, polite.
– Keeps company vehicle out of the way of others.
– Ensures quality shows through in day to day tasking.

About Excel Solutions®
We’re a small business where personal relationships are paramount. We value our families and relationships. We offer consistent employment, benefits and on-the-job training. Our tools and equipment are well-maintained and reliable; you won’t be using “cave man tools”! We have 20 years of experience as a sales and service provider of loading dock and door products. Exclusive brands we carry include Poweramp® dock equipment and Dynaco® rapid-roll doors, as well as a variety of other first-rate equipment.

Job Type: Full-time

Salary: $17.00 to $21.00 /hour

Cleveland Dock Leveler Parts, Poweramp Truck Dock Levelers

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