Frequently Asked Questions
Choosing a model of a certain product - say a dock leveler - is based on several factors. For dock levelers, theses factors range from your industry, the materials you transport, the fork trucks used, how often the leveler will be used, cost constraints as well as maintenance availability, just to name a few. These factors can only be addressed for each individual application. Generally speaking, hydraulic products cause for less maintenance but a higher cost up front. Mechanical products cause for more maintenance but a lower cost up front. It primarily depends on what you're hoping to get out of the product and what your application requirements are. Please contact us to discuss your project so we can be of further assistance.
The loading dock industry is focusing more and more on safety and efficiency for your operations. This is due to advancing technologies as well as a general concern for the safety of your team members. And of course, efficiency helps your business run better, increasing productivity and driving down costs which results in more revenue and higher profits. There are many things you can do to increase safety and efficiency at your loading docks. Solutions range from purchasing a simple LED dock light to trailer restraints and safety barriers. Optimizing your loading dock design and traffic flow is another solution. Your best option for reducing the risk of "trailer creep" or unexpected departure is a trailer restraint. A trailer restraint operates just as the name says - it restrains a trailer from moving at your loading dock. When activated, the restraint deploys a hook to the rear impact guard (RIG) of the trailer. This connection prevents trailer movement via the RIG. There are many options available, so explore our proven trailer restraint devices and contact us with questions.
As with most equipment we offer, there are many factors that determine the right solution for your loading dock operation. The best dock seal for your facility is based on the trucks / trailers your loading docks service, your industry (i.e. cold storage, manufacturing, ect) and the grade of the driveway to name a few. Excel has the knowledge and skills necessary to properly outfit and install all loading dock seals and solutions for your application needs. Please give us a call today to discuss your upcoming project so we can identify the right equipment for your operation.
Excel offers many solutions to help you "lock in" future maintenance and repair costs in an effort to avoid unwanted surprises. First and foremost, we only offer proven, industry leading loading dock equipment, industrial doors and material lifts to ensure long equipment life and reliable, consistent operation. It's important to purchase equipment that best suits your operation to ensure a long useful life and determine your needs to identify the type of equipment best for your operations. To avoid reactive maintenance and repair, we offer Preventative Maintenance contracts to allow predictability and avoid equipment downtime that results in dead weight loss for your organization. Give us a call today to discuss your options, pricing and availability.
We cover all counties and cities across the Northeast Ohio region, including and not necessarily limited to: Akron, Ashtabula, Avon, Canton, Cleveland, Cuyahoga Falls, Beachwood, Bedford Heights, Brecksville, Broadview Heights, Brunswick, Elyria, Euclid, Glenwillow, Independence, Kent, Lordstown, Lyndhurst, Macedonia, Maple Heights, Massillon, Mayfield, Medina, Mentor, Middleburg Heights, Middlefield, North Canton, North Olmstead, North Randall, Norwalk, Orrville, Painesville, Parma, Ravenna, Richmond Heights, Sandusky, Seville, Solon, Twinsburg, Uniontown, Valley View, Warren, Westlake, Wickliffe, Willoughby, Wooster, Youngstown, and everywhere in-between.
Don't worry! We have you covered. Excel offers repair, parts and maintenance on all loading dock equipment brands so you never have to worry if you don't have a brand we offer.
We offer a monthly newsletter outlining recent news and promotions at Excel. This is a great way to stay on top on new and advancements in loading dock equipment as well as make sure you're doing everything you can to maintain safe and efficient material handling operations.
The parts we offer are genuine and aftermarket depending on our source. Items from brands including, but not limited to, Poweramp, McGuire, DLM, Dynaco, Systems LLC, Copperloy, Tri Lite, Durable, and other brands in which we offer as new equipment are genuine items (“OEM”) direct from the factory. Items for brands in which we do not have a direct agreement with, including but not limited to, Kelley, Kelley Atlantic, Serco, Rytec, Rite Hite, Blue Giant, Overhead Door, Nordock, Pentalift, and other brands in which we do not offer as new equipment are sold as aftermarket items. If you have a question regarding a specific part or item, please call us at (440) 951-4499.
Not a problem! Depending on the product in question, we can handle it. Excel has a leading network of many flexible vendors to provide our clients with the best support and solutions. Please contact us today so we can discuss your application requirements further.
Depending on the item and whether the order was placed online or locally, returns are accepted. Please refer to our Terms & Conditions for more information.
All items are shipped via Best Way and F.O.B. origin. Parts & accessories carry a standard lead time of 1-7 business days, while new equipment and custom orders can carry a lead time of 4-8 weeks. For current lead times or special shipping requests and arrangements, please call us at (440) 951-4499. Please refer to our Terms & Conditions for more information.
We accept payment via cash, check, and all major credit or debit cards (VISA, AmEx, Mastercard, Discover). For orders that are not placed online and paid via credit or debit card, a standard 2.5% Convenience Fee applies on all payments over $999.99. Please refer to our Terms & Conditions for more information.