Returns & Refund Policy

Thank you for shopping with us at Excel Solutions. We’re sorry to hear your purchase didn’t work out. The Returns & Refund Policy outlined herein is governed by our Standard Terms & Conditions of Sale. Please carefully read the information below.

Item Returns

  • are accepted within 30 days of the ship date
  • are subject to a 25% restock fee on all returns for orders placed in error of buyer
  • Return shipping is paid by buyer. Use a traceable shipping service to ensure return is received by seller.
  • Require a valid Return Merchandise Authorization ("RMA")
  • Must include a copy of the RMA with your return shipment
  • Must be arranged in writing via https://my.excelsolutions.com or email accounts@excelsolutions.com
  • Items must be unused and in the same condition that it was received with original packaging
  • Damaged returns due to return shipping will not be refunded
  • Shipping costs where applicable are non-refundable unless items were shipped in error
  • Returns are inspected upon being received to verify all requirements are met
  • Returns received without meeting requirements herein are not eligible for refund
  • Refunds where applicable are returned to buyer's original form of payment
  • Allow 5 to 7 days for credit card refunds to appear on your account

Not eligible for cancellation, return, or exchange

  • Special order, made-to-order, final sale, and fabricated products are not eligible for cancellation, return, or exchange. This includes products denoted as "special order", "custom order", "custom", "made-to-order", or "fabricated".
  • Electronic/electrical items and components are not eligible for cancellation, return, or exchange.

Order Cancellations

  • are processed as a return and is governed by our returns policy once an order is placed.
  • Special order, made-to-order, final sale, and fabricated products are not eligible for cancellation, return, or exchange. This includes products denoted as "special order", "custom order", "custom", "made-to-order", or "fabricated".
  • Electronic/electrical items and components are not eligible for cancellation, return, or exchange

Damaged Item

  • Damage or missing package claims must be filed with the shipment carrier.

Warranty

All products that are sold by Excel Solutions, excluding electrical products or related components, include a standard 1 year limited warranty on manufacture defect and is governed by the following provisions:

  • The product is not damaged or misused.
  • The product has not been altered from the condition in which it was delivered.
  • The product was sold by Excel Solutions.
  • You must obtain a returned material authorization (RMA) prior to return the product to us. A copy of the RMA form must be included with the returned parts, and is valid for 1 (one) month from the date of issuance.
  • A refund will be issued following our inspection and agreement that the product was defective as it left our or our vendor's facility.
  • Our liability is limited to the repair or replacement of the defective component(s). Excel Solutions does not pay any labor chargebacks or travel time charges.

Submitting Your Request

Submit a request online at https://my.excelsolutions.com or email your request to accounts@excelsolutions.com.

When emailing your request, please provide the following information. Be sure to include all of the requested information to avoid delays in processing your request.

  1. Request Type
  2. Original Order Number
  3. Full Name
  4. Phone Number
  5. Email Address
  6. Reason for Request
  7. Any supporting documentation (i.e. photos)