Returns & Refund Policy
Thank you for shopping with us at Excel Solutions. We’re sorry to hear your purchase didn’t work out. The Returns & Refund Policy detailed here is also briefly outlined in our Standard Terms & Conditions of Sale. This policy applies to online orders only. Please carefully read the information below.
Returns are accepted within 30 days of purchase date. Returns are subject to a 25% restocking fee and return shipping is paid by Buyer. Returns require a valid Return Goods Authorization (“RGA”) number and must be arranged in writing. To be eligible for return, the item must be unused and in the same condition that it was received with the original packaging. All shipping costs are non-refundable. Custom order or fabricated parts are not eligible for return. Any electronic item or any item which may indicate an attempt at installation is not eligible for return. Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or that is returned more than 30 days after delivery will be rejected.
When shipping your returned item to us, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that your item will be received. With a permanent marker, please write the RGA number on the outside of the shipping packaging. Once your item is received, it will be inspected to verify all of the return requirements are met. If accepted for return, your refund will be applied to your original payment method and you will receive a confirmation email. If paid by credit card, please allow 5-7 business days for your refund to appear on your account.
Order Cancellation Policy
All order cancellations for online purchases are subject to a 4% cancellation fee, calculated based on the order total. Order cancellations for online purchases must be submitted in writing prior to shipment of order to avoid any applicable restocking fees.
Any item that arrives damaged must be noted upon arrival on the Bill of Lading, with the shipper, or rejected to be eligible for return or replacement. Subject to inspection by Seller or Seller’s authorized representative, an item that is verified as damaged will be replaced without additional charges incurred to the purchaser for the replacement item only.
Submitting Your Request
Submit your request in writing using the form below or emailing [email protected] If emailing your request, please include the following information: (1) Request Type, (2) Order Number, (3) Company Name, (4) Full Name, (5) Phone Number, (6) Email Address, (7) Reason for Request, and (8) any supporting documentation (i.e. photos of damage). Please include all of the requested information to ensure no delays in processing your request.